Print Email Facebook Twitter Ethics, Gender, and Agents Title Ethics, Gender, and Agents: The Role of Designers in Conversational Agent Design Author Jung, Ji Youn (TU Delft Industrial Design Engineering; TU Delft Sustainable Design Engineering) Contributor Murray-Rust, D.S. (mentor) Gadiraju, Ujwal (mentor) Bozzon, A. (graduation committee) Degree granting institution Delft University of Technology Corporate name Delft University of Technology Programme Design for Interaction Date 2022-08-23 Abstract Research has shown how people anthropomorphize conversational agents (CA) and unconsciously bring their gender stereotypes into human-agent interaction. For this reason, there has been a long lasted dilemma on whether designers should design CAs that conform to or violate stereotypical expectations. Despite the urgency and importance of navigating through this dilemma, how to better design the gender identity of CA is still an open research question. In this thesis, we describe the problem space of CA identity design and argue that we can calibrate the gender effect by manipulating a metaphor we attach to the CAs. To this end, we approached these research questions from three angles: (1) developing a framework to address the ethical dilemma in CA identity design, (2) evaluating the effect of gender and metaphor in chatbot profiles, and (3) calibrating gender stereotyping through metaphor manipulation. Subject Conversational AgentEthics of TechnologyGender StereotypesRecommender SystemDecision MakingTrust To reference this document use: http://resolver.tudelft.nl/uuid:bd8d749e-022f-4b88-8715-b709862ffa7c Embargo date 2023-08-23 Part of collection Student theses Document type master thesis Rights © 2022 Ji Youn Jung Files PDF JYJung_MasterThesis_5149258.pdf 11.74 MB PDF JYJung_Brochure_51492588.pdf 1.07 MB Close viewer /islandora/object/uuid:bd8d749e-022f-4b88-8715-b709862ffa7c/datastream/OBJ1/view