Title
Ethics, Gender, and Agents: The Role of Designers in Conversational Agent Design
Author
Jung, Ji Youn (TU Delft Industrial Design Engineering; TU Delft Sustainable Design Engineering)
Contributor
Murray-Rust, D.S. (mentor)
Gadiraju, Ujwal (mentor) 
Bozzon, A. (graduation committee)
Degree granting institution
Delft University of Technology
Programme
Design for Interaction
Date
2022-08-23
Abstract
Research has shown how people anthropomorphize conversational agents (CA) and unconsciously bring their gender stereotypes into human-agent interaction. For this reason, there has been a long lasted dilemma on whether designers should design CAs that conform to or violate stereotypical expectations. Despite the urgency and importance of navigating through this dilemma, how to better design the gender identity of CA is still an open research question. In this thesis, we describe the problem space of CA identity design and argue that we can calibrate the gender effect by manipulating a metaphor we attach to the CAs. To this end, we approached these research questions from three angles: (1) developing a framework to address the ethical dilemma in CA identity design, (2) evaluating the effect of gender and metaphor in chatbot profiles, and (3) calibrating gender stereotyping through metaphor manipulation.
Subject
Conversational Agent
Ethics of Technology
Gender Stereotypes
Recommender System
Decision Making
Trust
To reference this document use:
http://resolver.tudelft.nl/uuid:bd8d749e-022f-4b88-8715-b709862ffa7c
Embargo date
2023-08-23
Part of collection
Student theses
Document type
master thesis
Rights
© 2022 Ji Youn Jung