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Engler, M. (author), Klievink, A.J. (author)This CASSANDRA LL2 final deliverable contains all information regarding the CASSANDRA Living Lab Europe – USA via Bremerhaven including information from two intermediate reports (CASSANDRA D4.21 and D4.22) about the very same Living Lab handed in during runtime of the Living Lab. CASSANDRA Living Lab 2 shows in a practical way how to improve...report 2014
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Malenstein, J. (author), Schewe, W. (author), Zomer, G. (author), Klievink, A.J. (author), Nijdam, M. (author), Visscher, W. (author)The Cassandra project addressed procedures and methods (protocols) for government supervision of international trade lanes. Specifically, it looked at the impact of the Cassandra innovations on the procedures and methods to assess risks (risk assessment protocols). This covers the way in which the businesses of a specific trade lane interact...report 2014
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Klievink, A.J. (author)This deliverable is the final report on the dissemination activities and results in the CASSANDRA project. During the project, several status reports were made and published. In this report, the results of the dissemination activities that have taken place during the project are described. During the first year, many dissemination results were...report 2014
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Lucassen, I. (author), Klievink, A.J. (author), Tavasszy, L.A. (author)One of the key challenges that international supply chains face today is the need for improving the quality of the data that is used for business operations and compliance. In many supply chains, individual parties in the chain work with low quality data, even though somewhere in the chain, better data is available. The systems of supply chain...conference paper 2014
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Klievink, A.J. (author), Lucassen, I. (author)One of the key challenges that governments face in supervising international supply chains is the need for improving the quality of data accompanying the logistics flow. In many supply chains, individual parties in the chain work with low quality data for their operations and compliance, even though somewhere in the supply chain, better data is...conference paper 2013
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Klievink, A.J. (author)This deliverable is a status report on the dissemination activities and results in the CASSANDRA project. These status reports are made regularly, with two more to come. Together, these make up deliverable D7.3 – Dissemination results. In this fifth report, the results of the dissemination activities that have taken place in the first year of...report 2013
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Deljoo, A. (author), Janssen, M.F.W.H.A. (author), Klievink, A.J. (author)Public-private service networks (PPSN) consist of social and technology components. Development of PPSN is ill-understood as these are dependent on a complex mix of interactions among stakeholders and their technologies and is influenced by contemporary developments. The aim of this paper is to advance our understanding of PPSN by modeling its...conference paper 2013
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- Klievink, A.J. (author), Janssen, M.F.W.H.A. (author) journal article 2012
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Klievink, A.J. (author), Van Stijn, E. (author), Hesketh, D. (author), Aldewereld, H. (author), Overbeek, S. (author), Heijmann, F. (author), Tan, Y.H. (author)With increasing global trade and growing emphasis on security, enhanced information sharing between actors in global supply chains is required. Currently, the data about cargo available in the supply chain does not provide a timely and accurate description of the goods. To solve this data quality issue, data should be captured upstream at the...journal article 2012
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Klievink, A.J. (author), Janssen, M.F.W.H.A. (author), Tan, Y.H. (author)ICT enables business-to-government (b-to-g) information exchange, which can be used to enhance control and compliance by businesses. However, sharing information can cause resistance by businesses, as for them information is key to competitive advantage, whereas governments need this information to conduct their tasks at lower costs. In this...journal article 2012
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Van Stijn, E.J. (author), Klievink, A.J. (author), Janssen, M.F.W.H.A. (author), Tan, Y. (author)Government agencies and businesses cooperate and invest heavily to achieve reliable and secure global supply networks. A so-called data pipeline, which integrates data from various parties in the supply chain and incorporates data from new tracking and monitoring technologies, would enable real-time data management for businesses. This IT...conference paper 2012
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Janssen, M.F.W.H.A. (author), Klievink, B. (author)Purpose: Scant attention has been given to the role of enterprise architecture (EA) in relationship to risk management in information system development projects. Even less attention has been given to the inter-organizational setting. The aim of this paper is to better understand this relationship. Design/methodology/approach: The relationship...journal article 2012
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Klievink, B. (author)Governments aim to improve service delivery towards citizens and businesses. One of the main trends in this area is that organisations are increasingly trying to integrate service delivery by using information and communication technology (ICT). Service integration is necessary as individual service offerings are often just a part of a bigger...doctoral thesis 2011
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Van Stijn, E. (author), Klievink, A.J. (author), Tan, Y.H. (author)The use of information and communication technology (ICT) for international trade is increasingly impor- tant. The EU-funded projects ITAIDE and CASSANDRA propose further innovations to solve the trade con- trol and facilitation dilemma.journal article 2011
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Van Veenstra, A.F. (author), Klievink, B. (author), Janssen, M.F.W.H.A. (author)Transformational government (t-government) has been introduced as a new stage of e-government aimed at realising structural changes and greater benefits in the public sector. Yet, there are many impediments blocking transformation, and there is limited insight in these barriers. In this paper, impediments for t-government are investigated by...journal article 2011
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Janssen, M.F.W.H.A. (author), Klievink, B. (author)Purpose – In the process of transformation, governments have to deal with a host of stakeholders and complex organizational and technical issues. In this viewpoint paper, an argument is made in favour of using gaming and simulation as tools designed to aid the transformation and reengineering of government. Based on the argument, a research...journal article 2010
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Klievink, B. (author), Janssen, M. (author)Improving public service delivery is a very complex domain and the complexity is difficult to grasp by stakeholders having various degree of knowledge and involvement. An emergent and promising method for dealing with complex problems is simulation gaming, which can be used to capitalize the intrinsic experiences and knowledge of people and...journal article 2010
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Klievink, B. (author), Janssen, M.F.W.H.A. (author)Governments aim to improve service delivery to citizens and businesses and need to transform to accomplish efficiency savings and better customer orientation. This requires the coordination of dependencies among the various departments located in the frontend and backend of organizations, and might include interdependencies with external parties...conference paper 2010
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Van Veenstra, A.F. (author), Janssen, M.F.W.H.A. (author), Klievink, B. (author)Joining-up is high on the e-government agenda as this is expected to improve service delivery to citizens and businesses. It requires public and private organizations to cooperate with each other within networks that are formed around public services that cross the boundaries of organizations. Cross-organizational processes in such a network are...journal article 2009
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Overbeek, S. (author), Klievink, B. (author), Janssen, M. (author)This event-driven architecture uses decentralized intelligence to orchestrate services across a network of public agencies, without compromising the individual agencies' autonomy.journal article 2009