Great Chain of Agents: The Role of Metaphorical Representation of Agents in Conversational Crowdsourcing

Conversational agents are being widely adopted across several domains to serve a variety of purposes ranging from providing intelligent assistance to companionship. Recent literature has shown that users develop intuitive folk theories and a metaphorical understanding of conversational agents (CAs) due to the lack of a mental model of the...

Just the right mood for HIT!: Analyzing the role of worker moods in conversational microtask crowdsourcing

Conversational agents are playing an increasingly important role in providing users with natural communication environments, improving outcomes in a variety of domains in human-computer interaction. Crowdsourcing marketplaces are simultaneously flourishing, and it has never been easier to acquire large-scale human input from online workers....