- document
-
Hagendijk, Rick (author)Uitvoeringsinstituut Werknemersverzekeringen (UWV) is a Dutch government organisation that assists Dutch citizens who are unemployed or unable to work by finding employment and by providing benefits. <br/><br/>For various reasons, it can happen that a client is overpaid and needs to repay the excess amount to UWV. If the excess amount cannot...master thesis 2024
- document
-
de Jongh, Ruben (author)CM.com is a conversational commerce company specialised in offering solutions in CPaas (Communication Platforms as a service). One of the industries to which they point their ‘software as a service’ is music event ticketing. With their General Admission (GA) Ticketing product, CM provides event organizers with a platform to set-up their ticket...master thesis 2024
- document
-
Hogeveen, Thomas (author)This graduation project, conducted in collaboration with Lynk & Co, delves into the examination of their current car-sharing service. Lynk & Co, an automotive brand featuring the 01 model, provides a comprehensive sharing platform allowing owners to share their vehicles, even with strangers. However, concerns arise when sharing with...master thesis 2023
- document
-
Cheung, Samira (author)Research shows family caregivers involved in palliative care are not yet supported to the desired extent. Therefore, the Leiden University Medical Centre (LUMC) started the Oog voor Naasten en Nabestaanden (ON2) project, a Palliantieproject financed by ZonMw. The ON2 project helps healthcare organizations with improving the care for family...master thesis 2023
- document
-
Rempt, Gijs (author)This project tackled two research questions for separate clients. The first question was posed by Livework, a service design agency, which wanted to learn how systemic design principles can be applied in projects aimed at organisational sustainability transformations. The second client, Juvenile Company, a company that designs and manufactures...master thesis 2023
- document
-
Zhu, Wei (author)The delivery food has been embedded in our daily lives. With just a few clicks, people can enjoy the food without cooking or going to restaurants. However, In OFD (Online Food Delivery) industry, there lies a mixed problem containing service limitation, business challenge and low salary. Firstly, the customer service is limited to only...master thesis 2022
- document
-
Vivian Maretina, Vivian (author)The building construction industry is generally known as a procedural project with linear workflow and a traditional mindset. When a disruptive technology arises, the clients and partners face the challenge to understand the technology. In addition, their willingness to change is low. PHYSEE, a technology company that offers smart engineering...master thesis 2021
- document
-
Poves Picazo, Javier (author)This Master’s thesis looks at the development of a Service Design solution for a Supportive Health System in the field of nutrition. The project is scoped within Clear, a young organisation using Continuous Glucose Monitoring technology (CGM) to support better nutritional habits. This thesis applies a mixed-methods approach, integrating...master thesis 2021
- document
-
van Gilst, Carlo (author)LeasePlan Tripp is a new Service proposition that answres major changes the mobility and fleet management industry is facing. Before the Tripp pilot went live in February 2021, several questions emerged: How could the Tripp Service be improved and scaled up effectively? Therefore, this graduation project assignment was raised: “Design an...master thesis 2021
- document
-
Hendrikx, Rosa (author)Concerns regarding the environmental impact of the aviation sector areincreasing. Especially short distance flights within Europe are criticized,since these itineraries could be replaced by more sustainable alternatives,namely international trains. More specifically, international trains combinedwith long distance flights, the air-rail journey,...master thesis 2021
- document
-
Dijckmeester, Frans (author)The energy grid is transitioning from a centrally controlled demand response system to a decentralized supply response system. There are multiple reasons for this, but the main one is the need to transition to a low carbon energy system to tackle climate change and decrease our dependency on non-renewable energy sources. Next to this consumers...master thesis 2020
- document
-
Sapienza, Dario (author)his master thesis is the outcome of a journey into the New Service Development (NSD) practices of large organizations involved in business to business (B2B) innovation. The scope of the project is to generate new knowledge on the challenges that organizations face to engage business customers into their internal innovation processes. Research...master thesis 2020
- document
-
Veelenturf, Puck (author)Makerting is a company based in Den Haag that focuses on helping makers in marketing related challenges. Building their brand to exploit this on expositions and eventually make a living as an artist. Every year 7290 graduates from creative studies enter the professional world (Vereniging Hogescholen, Den Haag, 2017). Besides the things that they...master thesis 2020
- document
-
Fokker, Richard (author)Kollekt, a provider of background music for businesses positions itself in the competition heavy market landscape as a bespoke music strategy provider. Their personal and totally customised approach is what differentiates them from their competitors and helps them to deliver satisfying results to their clients. However, this amount of detailed...master thesis 2020
- document
-
Mendoza Villaneda, Sandra (author)Out of Office Workations is a Dutch startup that focuses on organizing and planning unique group experiences outside the usual work environment, called workations. This service provides a right balance between work and leisure inspired by the nomad lifestyle which combines their ability to work remotely dominated by an attractive location...master thesis 2019
- document
-
Ghei, Taresh (author)This master thesis report is the culmination of six months of collaboration between TU Delft and KLM Royal Dutch Airlines. The aim of the project is to investigate ways by which KLM can change the perception of passengers during a disruption event such as flight delays, cancellations, and missed connections. In order to accomplish this, the...master thesis 2019
- document
-
Luijkx, Koen (author)In the Netherlands, around 700.00 parcels per day are delivered by PostNL. The first part is delivered directly to people’s homes; the second part is delivered to a retail location where people then pick up the parcels themselves. This assignment was about the second flow of parcels, more and more consumers are choosing to pick up their parcel...master thesis 2019
- document
-
de Graaf, Rens (author)Every Dutch person has to deal with the court on average once in his life. There is a good chance that if this happens, you will have to deal with the subdistrict judge. In The Netherlands, this judge is the most accessible form for justice in (legal) conflicts. The subdistrict judge is relatively cheap, fast and deals with a big range of topics...master thesis 2019
- document
-
Liu, Hao (author)Workflow orchestration in healthcare is a desirable field with massive opportunities. Healthcare providers are under pressure to deliver greater value and even faster than ever before. They have to deliver better care at lower cost while serving more patients. A number of integrated solutions are present in the field. However, the need for the...master thesis 2019
- document
-
Storm, Rosa (author)Over the past decades, multiple HR constructs have emerged that organizations strived to adopt and integrate into their daily businesses. The most recent development is Employee Experience (EX). EX is essentially a framework for creating engaged employees. Engaged employees have been linked to multiple desirable business outcomes, such as...master thesis 2019