Towards responsive policy making: Enabling policy advisors to experience thinking and acting in response to the needs of youth

Dutch municipalities are striving for a better connection with their residents and increased mutual trust. Nevertheless, the voice of youth is often overlooked in this process, despite their right to be heard in policies and decisions that affect their lives. This is reinforced by bureaucratic institutions primarily focusing on executing tasks,...

A service design toolkit for a more inclusive energy transition

In project Reyeroord Aardgasvij Service designers work together with the municipality and other stakeholders to stimulate the energy transition in the neighbourhood Reyeroord in Rotterdam. Their goal is to develop interventions in the form of neighbourhood meetings, campaigns, and other activities that aim to activate the residents of Reyeroord...