Trust and money: 20 years of (no) progress?

In almost 20 Years since Latham published the interim report ‘Trust and Money’ in which he asserted that there was too little of either in the UK construction industry, has anything changed? This paper addresses issues of what trust is, how it is created and its fragility, and progresses to examine how trust operates in the construction industry...

Reducing domestic energy consumption: A user-centred design approach

Energy use within the UK domestic sector is on the increase, causing significant environmental and social stresses. This increase in energy consumption is not only due to the rising proliferation of technological devices within the home, but also to their context of use, and the behaviours and habits attributed to and enacted through their...

Modelling the user: How design for sustainable behaviour can reveal different stakeholder perspectives on human nature

Influencing more environmentally friendly and sustainable behaviour is a current focus of many projects, ranging from government social marketing campaigns, education and tax structures to designers’ work on interactive products, services and environments. There is a wide variety of techniques and methods used—we have identified over 100 design...

When to apply different design for sustainable behaviour strategies

Increased focus in research on the environmental consequences of behaviour and product usage the last decade has resulted in a number of different design strategies. The strategies are meant to stimulate desired behavioural patterns or to avoid undesired ones. Although this provides understanding of how behaviour may be changed, there has been...