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De Leeuw, Benyamin (author), Mohammadi Ziabari, S.S. (author), Sharpanskykh, Alexei (author)The airport terminals are complex sociotechnical systems, which are difficult to understand and their behavior is hard to predict. Hence, an agent-based model, the Agent-based Airport Terminal Operation Model (AATOM), has been designed to represent and analyze diverse airport terminal processes, actors, their behavior and interactions. The main...book chapter 2023