Co-creating circular product-service systems for long-lasting washing machines

This paper presents the result of a co-creation and context mapping study amongst seventeen washing machines users. The users had widely varying experiences with products offered through alternative ownership models, including three who were active users of a washing machine with pay-per-use or monthly subscription model. Through the co-creation...

Empowering through reflection: participatory design of change in agricultural chains in Indonesia by local stakeholders

Participation of local actors has shown to be of significant importance to the uptake of new approaches to agricultural initiatives in developing countries. This paper proposes a new approach to empower local chain actors to work together to understand their own and others’ challenges, to pursue common understanding of their situations and...

Can I touch you online?: Reshaping Touch Communication: An Interdisciplinary Research Agenda.

This paper introduces art and research on disrupted, touch in networked environments in which realities merge. Aesthetic sensory disruption and haptic distribution are purposefully designed for reflection, in a new type of ‘dialogue space’. The effects of embodied cognition, with respect to trust and experience, are explored in Artistic Social...

Co-Creation Dynamics in Urban Living Labs

Citizens and urban policy makers are experimenting with collaborative ways to tackle wicked urban issues, such as today’s sustainability challenges. In this article, we consider one particular way of collaboration in an experimental setting: Urban Living Labs (ULLs). ULLs are understood as spatially embedded sites for the co-creation of...

Co-creating an idea lab: Lessons learned from a longitudinal case study

This article presents a longitudinal case study of the development process of an idea lab—from initial planning to final implementation and usage. The research approach comprised various methods, including a user study with cultural probes and a visual canvas, a focus group co-creation workshop, and a follow-up evaluation, two years after the...

Creating value through data collaboratives: Balancing innovation and control

Driven by the technological capabilities that ICTs offer, data enable new ways to generate value for both society and the parties that own or offer the data. This article looks at the idea of data collaboratives as a form of cross-sector partnership to exchange and integrate data and data use to generate public value. The concept thereby bridges...

Living Labs as boundary-spanners between Triple Helix actors

Living labs are an increasingly popular methodology to enhance innovation. Living labs aim to span boundaries between different organizations, among others Triple helix actors, by acting as a network organization typically in a real-life environment to foster co-creation by user-groups. This paper presents critical factors of Living labs in...

Exploration of Deaf People’s Health Information Sources and Techniques for Information Delivery in Cape Town: A Qualitative Study for the Design and Development of a Mobile Health App

Background: Many cultural and linguistic Deaf people in South Africa face disparity when accessing health information because of social and language barriers. The number of certified South African Sign Language interpreters (SASLIs) is also insufficient to meet the demand of the Deaf population in the country. Our research team, in collaboration...

Personalization in Game Design for Healthcare: A Literature Review on its Definitions and Effects

Personalization, the involvement of stakeholders in the design process, is often applied in serious game design for health. It is expected to enhance the alignment of a game to the preferences and capacities of the end-user, thereby increasing the end-user’s motivation to interact with the game, which finally might enhance the aimed-for health...

Educating spatial planners for the age of co-creation: the need to risk community, science and practice involvement in planning programmes and curricula

Planners are often billed as leaders and change agents of the (un)built environment. It is, however, important to recognize that they are in reality only one of many players in a sea of actors involved in shaping future developments and projects. Plans and interventions today are co-created and in fact co-evolve relying as much on the input,...

Co-creating the future: Design practices and tools for effective customer co-creation

In this paper, we integrate literature on service-dominant logic (SDL) and innovation to examine the role of designers and their practices for collaborative resource innovation. More specifically, in taking a co-creation perspective we uncover a portfolio of practices that facilitate resource integration and innovation among companies and...

Love your city! An interactive platform empowering citizens to turn the public domain into a participatory domain

In the past years, governments have recognized the potential of interactive technology to bridge the gap with citizens. The right tools and guidance could enhance citizenship and enable co-creation between citizens and (local) governments. However, this opportunity does not automatically lead to a participatory practice. In the current article,...

Simulation Gaming as a Social Development Instrument: Dealing with Complex Problems

Improving public service delivery is a very complex domain and the complexity is difficult to grasp by stakeholders having various degree of knowledge and involvement. An emergent and promising method for dealing with complex problems is simulation gaming, which can be used to capitalize the intrinsic experiences and knowledge of people and...

Once more, into the soup

In one of the earlier essays in this department, we discussed a number of acronyms all having to do with system design, and all having the form "x-centered design." The purpose of that essay was to demonstrate a broad framework within which to understand human-centered computing (HCC), and also to show the various convergences and divergences of...