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Gemser, G. (author), Kuijken, B. (author), Wijnberg, N.M. (author), Van Erp, J. (author)In this paper, we focus on how to design product service systems (PSS) that provide for coherent user experiences. Our research is part of a large Dutch research program (CRISP, www.crispplatform.nl) on PSS. We propose a framework for identifying real PSS by integrating perspectives from economics and design theory. Our framework suggests that...conference paper 2012