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Pangbourne, Kate (author), Stead, D. (author), Mladenović, M. (author), Milakis, D. (author)This chapter provides a reflective critique of Mobility as a Service (MaaS), an emerging development seeking a role within the Smart Mobility paradigm. We assess a range of its future implications for urban policymakers in terms of governance and sustainability (i.e., social and environmental impacts). We begin by describing the origins of the...book chapter 2018