Using cost-sensitive learning to forecast football matches

Forecasting football match outcomes have been investigated previously, with the primary goal of these studies being to accurately predict the outcome for the highest number of matches. This thesis takes a different approach, comparing different methods to investigate which would result in the highest profit, rather than focusing on predictive...

Predicting customer loyalty

The Investment Department of ING asked us to build a model that predicts customer loyalty using the Net Promoter Score (NPS) system and a dashboard that would show the results of the model. With this model and dashboard ING may be able to get an insight into which groups of customers are at risk to complain.