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Polderdijk, T.L.M. (author), Bervoets, J.M. (author), Dammeijer, E.A. (author), Schrijver, B.R. (author), Wu, Y. (author)This report is a document that presents the project Estimating landing time based on historical data. We want to succeed in designing and implementing a system based on requirements posed by our client AerLabs. The main goal we are researching is whether we can accurately predict the landing time and runway<br/>of arriving flights at Amsterdam...bachelor thesis 2020
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Wannasawang, Patrattakorn (author)Airport and aviation activities, after it first appearance in 1900s, have elevated the transportation industry to a new height. They are both the country biggest economic engine and connection hotspot, as well as biggest source of environmental and social impact—including noise, CO2 emission, territorial disruption and depreciation of local...master thesis 2020
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Veenstra, Alex (author)The research was performed in order to design a roadmap for transforming the departure hall, by researching the way KLM could improve the customer departure journey. Hall capacity needs to grow to accommodate for an expected increase in passenger numbers: for welcoming, waiting, check-in, and baggage processing. Design roadmapping methodology is...master thesis 2020
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Weltje, Margot (author)The purpose of this project has been to examine ways in which to increase adoption of a digital employee-facing tool by involving its users in the implementation. This was achieved by examining innovation, adoption and the existing theories around those, looked at through the lens of the company context and corporate challenges. The current...master thesis 2020
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Sulyman, Peywand (author)The aviation Maintenance, Repair and Overhaul (MRO) industry faces an enormous growth due to the increasing air traffic. To accommodate this growth and increase efficiencies of processes it is required to increase the transparency of demand in the Supply Chain (SC). Research into predicting demand in the MRO industry have mainly been focused on...master thesis 2020
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Korte, Johanna (author)For airlines, crew costs make up the second largest expense, behind fuel costs. Because these costs are very high, there is a large potential gain in improving the crew efficiency within the bounds set by the law and collective labor agreements. This thesis investigates the dated crew pairing problem, and how the crew pairing problem can be...master thesis 2019
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Kamber, Fehmihan (author)The research phase starts with an extensive literature study. To this end, a research question was drawn up, which reads as follows: What possibilities does Additive Manufacturing (AM) offer in airworthy aircraft part production and in what way can suitable parts be selected and redesigned? The most interesting findings from this literature...master thesis 2019
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Boelrijk, Wesley (author)Over the last decades, flying has become increasingly accessible and the global aviation industry is growing rapidly. This causes airports and airspaces to reach their capacity limits. Reliable estimation and forecasting of air passenger demand is very important for airlines in order to allocate resources effectively in a constrained and...master thesis 2019
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van Duijvendijk, Hekon (author)Virtual assistants are rapidly growing in popularity, triggering businesses around the world to explore their applicability. From a user perspective,, having a conversational interaction with technology has certain advantages, as it is easy to use, hands-free and eye-free. Despite the fact that Transavia already released its first steps with the...master thesis 2019
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Blaauw, julius (author)This master thesis is part of the Horizon 2020 funded research project Personalized Airport Systems for Seamless Mobility and Experience (PASSME). The goal of this research project is to reduce door-to-door travel time for passengers (PAX) traveling within Europe by 1 hour and at least improve the overall travel experience for 70% of all PAX.<br...master thesis 2018
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van Heuveln, Sanne (author)KLM has the ambition to be become most customer-centric airline company. Focusing on customer intimacy, KLM defines their purpose: Moving your world, by creating memorable experiences. In order to be successful towards customers, KLM has to start on employee level first, with the cabin crew to be more specific. For cabin crew, their journey...master thesis 2017
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Bolomey, Bas (author)Startups are a major source of innovation and are capable of doing things where larger firms are not capable of. Many corporates are therefore looking at opportunities to collaborate with startups, also called external venturing, and to capture their value. Although working with startups has many benefits and great opportunities for corporates,...master thesis 2017
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Feng, Jiamin (author)This project focus on forming a future flying experience for passengers in 2022. The design concept came from the usage of the approach ViP (Vision in Design), by deconstruction of current aircraft environment ,collecting context factors, forming future context. After the future context structure, four types of passengers’ behaviour in aircraft...master thesis 2017
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van der Meer, Timme (author)This project explores the potential of virtual reality (VR) as a training tool at the crew safety & security training (CSST) department of the Royal Dutch Airlines (KLM). With a research and prototype driven approach, a VR simulation and its integration into the training programme are designed. This simulation aims to improve stress...master thesis 2017
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Nijholt, Nienke (author)More and more people are flying. The industry increases at a rate of 5% per year and is predicted to keep on doing so for the next 10 years (Massachusetts Institute of Technology, n.d.). In order to offer their customers more destinations to travel to, an increasing number of airlines are cooperating with each other within alliances. SkyTeam,...master thesis 2017
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Yuan, Mengqi (author)This project was conducted with the goal: to increase the customer intimacy by considering customer's personality for personalization. The main outcome of this project is a personality driven design principle based on the big five (Goldberg, 1990). This principle can be used as the guideline for personality-based product and service innovation....master thesis 2017
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de Waard, Mike (author)The aviation industry is vastly growing, as travelling by air is more common today than it ever was. However due too inefficiency and lack of communication of accurate flight information between airports, congestion and delays are occurring on a daily basis. While Collaborative Decision Making (CDM) is developed by Euro control to address this...master thesis 2017
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Letsoin, G. (author)This graduation project involves the design of a new monuments in the gate area contributing to a better experience, more comfort and more efficiency.master thesis 2017
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Saremi, P. (author)The future airports will need to handle increasing numbers of passengers as well as adjusting to an ageing population with limited computer skills. The increasing need for fluid mobility will place enormous pressure on airports, as they seek to provide seamless coordination of transport and freight solutions. Current infrastructure constraints...master thesis 2015
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Veeger, S. (author)PRMs, Passengers with Reduced Mobility are becoming a larger part of KLMs customers. European airlines are by law obliged to offer every passenger the chance to fly, European airports are by law obliged to offer PRMs a hassle free journey, which means in the case of PRMs they offer an assistance service. There are many different kind of mobility...master thesis 2015