Blockchain in Service Management and Service Research: Developing a Research Agenda and Managerial Implications

As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and...

Self-sovereign Identities for Fighting the Impact of COVID-19 Pandemic

Whereas part of the world can benefit from the wonders of digital technologies, undocumented migrants, asylum seekers,and refugees are facing the rough reality of being “invisible” in society and ignored by governments. During the COVID-19 pandemic, the economic impact of the closure of the service industry and the impossibility to keep most of...