Grasping AI: experiential exercises for designers

Artificial intelligence (AI) and machine learning (ML) are increasingly integrated into the functioning of physical and digital products, creating unprecedented opportunities for interaction and functionality. However, there is a challenge for designers to ideate within this creative landscape, balancing the possibilities of technology with...

Contestable AI by Design: Towards a Framework

As the use of AI systems continues to increase, so do concerns over their lack of fairness, legitimacy and accountability. Such harmful automated decision-making can be guarded against by ensuring AI systems are contestable by design: responsive to human intervention throughout the system lifecycle. Contestable AI by design is a small but...

A patient journey map to improve the home isolation experience of persons with mild COVID-19: Design research for service touchpoints of artificial intelligence in eHealth

Background: In the context of the COVID-19 outbreak, 80% of the persons who are infected have mild symptoms and are required to self-recover at home. They have a strong demand for remote health care that, despite the great potential of artificial intelligence (AI), is not met by the current services of eHealth. Understanding the real needs of...

Trust For Artificial Intelligence: The trust-building journey in automatic bookkeeping

Artificial intelligence (AI) has come to the fore and is now expected to be one of the most disruptive technologies. It is easy to tell that AI will become pervasive in our everyday life. However, people still lack confidence in AI. Since trust is crucial in the development and acceptance of AI, it is essential to design for proper trust in the...

Defining Ally’s Interactions: A Deep Learning framework to create a personalised interaction between users and a medical pod

Ally, is an intelligent, voice activated medical device concept that users talk to on a routine basis to log details regarding their health and well-being. The goal of this thesis is to create a personalised interaction between users and Ally. The user group is segregated into three generations; Baby Boomers, Generation X and Millennials. A...