Organizing for permanent beta: performance measurement before vs performance monitoring after release of digital services

Purpose: Due to the complexity of digital services, companies are increasingly forced to offer their services “in permanent beta”, requiring continuous fine-tuning and updating. Complexity makes it extremely difficult to predict when and where the next service disruption will occur. The authors examine what this means for performance measurement...

Performance and intrusiveness of crowdshipping systems: An experiment with commuting cyclists in The Netherlands

Crowdshipping systems are receiving increasing attention in both industry and academia. Different aspects of crowdshipping (summarized as platform, supply, and demand) are investigated in research. To date, the mutual influence of crowdshipping platform design and its supply side (with participating crowdshippers) has not yet been thoroughly...

Measurement and benchmarking of workplace performance: Key issues in value adding management

Purpose: The purpose of this paper is to present a process model of value-adding corporate real estate and facilities management and indicators that can be used to measure and benchmark workplace performance and the added value of workplace interventions for an organisation. Design/methodology/approach: The paper compares the performance...

Measuring the added value of workplace change: Performance measurement in theory and practice

Purpose: – The purpose of this paper is to compare performance measurement systems from the literature with current performance measurement approaches in practice to get a better understanding of the complex relationships between workplace change, added value and organisational performance.To be able to measure the added value of workplace...