Agile software development and IT-architecture interactions in the public sector: A multi-case study approach to identify whether these roles are complementary or counterproductive

Large software projects often overrun costs, development time and do not deliver what has been envisioned by the customer. An important factor contributing to these cost overruns is the mismatch in the approaches of IT-architects and agile software development roles. In literature there are hints that complementary added value could be achieved...

Improving the communication by IT during an incident with hazardous substances

This thesis is about communication between the emergency services and the logistics sector by means of information technology (IT), during incidents with hazardous substances on the road. The Dutch emergency services need information to deal effectively with this kind of incidents. Some of this information is in the possession of logistics...

Marketing intelligence system implementation in B2B service marketing environment: An explorative case study

PROBLEM The business and marketing environments of today are rapidly changing due to several trends in society and in the market (Kotler & Keller, 2016). To maintain their position, companies must continually renew their knowledge management systems. The emergence of information technology (IT)-based intelligence systems suggests more...

Departures 2020: A vision and concept for the Non-Schengen passenger ground process of KLM at Schiphol Airport using biometrics.

With the rise of self-services at airports, time has come to take the next step in optimizing KLM’s passenger ground process at Amsterdam Schiphol Airport (AAS). In the current non-Schengen departure process at Schiphol the various touch points that a passenger encounters in the process do not communicate with each other and there is no...

U-Filter: Bringing Experience Design to an IT consultancy firm

This report describes recommendations for a better implementation of Experience Design in an IT consultancy firm. The approach has been to design a tool called U-Filter that allows colleagues to check each other’s work for usability issues. The graduation company can best be described as both an IT Consultancy and a System Integrator. The...

W.A.S.P.S.: A programming tool for interactive environments

WASPS is a programming tool for interactive environments. It is the resul of a collaborative project between the faculties of Industrial Design (IO), Computer Science (EWI) and Architecture (BK) of TU Delft. The collaboration was started in order to turn an interactive environment called Protospace 3.0 into a tool to serve the students in their...

Complexity in IT projects