Treatment Tales: Moving from a clinical to a child-friendly treatment room

When you are ill, a visit to the hospital is often a stressful and worrisome experience. Especially when you are a child and you cannot fully understand or imagine what is going to happen to you. A clinical environment that contains ‘scary’ looking medical equipment does not make you feel at ease. On the contrary, this can be experienced as...

Looping Forward: Towards more Proactive Service Design

Within the Customer management department of Vodafone the Service Design & Implementation managers are responsible for initiating, designing and implementing new services for the customer service. At the moment the service ideas that are implemented by the SD&I managers most of the times originate from other departments or from other Vodafone...