Designing a washing machine for the service economy

Product Service Systems (PSSs) are considered to be a promising approach towards a sustainable, resource efficient economy (Tukker, A., 2015) (defined as ‘a mix of tangible products and intangible services designed and combined so that they are jointly capable of fulfilling final customer needs’ (Tukker, A. & Tischner, 2006)), because they...

A design tool for refurbishment: Generating industry specific design rules

This thesis presents the results of a single case study performed at Philips Refurbished Systems, focusing on a medical imaging system: interventional X-ray, which enables Image Guided Therapy (IGT). The goal of the study was to add value to the refurbishment activities at Refurbished Systems by developing design rules for refurbishment. This...

Consumer acceptance of refurbished mobile phones

Now the detrimental consequences of human consumption become apparent, companies search for ways to extend the product life cycle. Refurbishment is an accessible and cost-effective strategy to regain value from used products and contributes to a more circular consumption model. Driven by a growing commercial interest in refurbishment, this...