Waste Disposal in the Toilet Cubicle: Prevention of Clogging in Wastewater Pumps through Behavioural Change in Passengers

As main contractor at Amsterdam Schiphol Airport, BAM Infra Energie & Water strives for optimal asset maintenance for each and every one of their assets. In order to achieve this, one of the components which needs to be improved are the amount of malfunctions of Schiphol’s sewage pumping stations. These are caused by all types of...

Nudging passenger behaviour: Applying behavioural design interventions for smooth processes and experiences at Schiphol Airport’s A-terminal

To reach the ambition of becoming Europe’s Preferred Airport, Schiphol has set targets for the satisfaction rating of various aspects within the passenger journey. However, some of these aspects are scoring below target. One of these aspects that weighs heavy on the overall assessment is the (process of) baggage reclaim. Aside from the actual...

Increasing passenger comfort during airside dwell-time

A new airport furniture collection has been designed for passengers that travel in groups and experience airside dwell-time at an airport terminal. Traveling with a group is trending, more than 28% of passengers at Schiphol travel with more than two persons. Passengers traveling in groups have different waiting behaviour and thus different needs...

Passenger prognoses of AMS: Improving accuracy of the forecasts on the arrival process of local departing passengers in Departure Hall 3 of Amsterdam Schiphol Airport

Amsterdam Airport Schiphol, (“AAS”), owned by the Schiphol Group (“SG”), plays a key part in the hugely competitive airline industry. One of the primary goals of the Schiphol Group is to provide high service at a low cost. In recent years, Schiphol and the Dutch Government are cutting the relevant budgets with a view to make substantial savings...

Now Boarding for 2025: Groups in Control

This master thesis considers the queuing issues at the KLM Departures area at Amsterdam Schiphol airport in order to improve passenger comfort and journey efficiency. The Author puts forward that not resource capacity, but rather passenger flow area use can often be considered the cause of queue forming and over-crowding. Also, that in...

The Application of Passenger Transport Systems at Schiphol Airport to reduce Walking Distances

Passengers of Schiphol Airport encounter very long walking distances inside the terminal. Besides the obvious disadvantage, Schiphol exceeds international standards for walking distances at airports. Incorporated in Masterplan 2025, a design for an expansion of the terminal with a new processor and 4 new piers, Schiphol wants to incorporate a...