Design of a new generation service store for RET

The city of Rotterdam is globally recognized for its port and its international trading. The city is an important key player for the imports and exports of the European trading market. For this reason, many, small and large, companies have decided to establish their business in or just outside the city. These companies can not operate without...

Sustainable Luxury in 2040 City Mobility

This Master Thesis is created in collaboration with Mercedes-Benz AG, Society and Mobility Pioneering department.<br/>The project focuses on ‘sustainable luxury in 2040 city mobility’. With ‘Personal Luxury Sharing’, Mercedes-Benz will be able to be a role model in the future city center. Where cities change into ‘livable cities’, seeing a...

Improvement of digital service platform business models to enter new markets: A case study analysis of digital service platforms in the have it done professional paint industry

AkzoNobel wants to explore new business models to anticipate on the ever-changing market needs of customers by integrated digital service platforms in their business. AkzoNobel invested in a new Joint Venture business entity Zervices (ZRVCS) to develop a service platform for the Have It Done paint service. The first market entry selected by this...

Creating meaningful conversations user-data for the fitness tracker experience

This thesis presents the results of the project “Creating meaningful conversations user-data”. This project aims to understand the impact that interactions with technology currently have on users and to redesign a fitness tracker service to create more personal and meaningful experiences. These experiences enable fostering the users’ wellbeing...

The process of making historical buildings sustainable: A design of new touch points that increase the service quality of De Groene Grachten and support in building a long term relationship with the customer

Climate changes urges the design of historical buildings to become sustainable. DGG’s mission is to lower CO2 impact of historical buildings. Currently, DGG has no structured approach to keep in touch with their customers after delivering their service and experience a loss in contact. DGG wants to build a long term relationship with their...

New ways for creating value with light content

Analysis and development of a business model for creating a new way-to-market for, and recurring revenue with light content. Provided by Philips Lighting with Dulux as a potential strategic partner.

Staff Travel (re)vision

Exploiting & redefining the KLM Staff Travel Services business model.

Designing a new mobility concept for Tuk Tuk Factory

Tuk Tuk Factory wants to extend its current product portfolio. The graduation project has resulted in a service and vehicle design for the company to access a new market. It is very hard to penetrate the automotive industry, largely consisting of huge firms that control the industry. The small Dutch vehicle manufacturer Tuk Tuk Factory however...

Household waste: Developing a product/service for households to reduce, reuse or recycle their waste

This report contains the graduation project for the master ‘Design for Interaction’ of the Faculty of Industrial Design Engineering at the Technical University of Delft. The project was conducted for the foundation ‘Masters that Matter’, which aims to solve todays’ societal problems through design. The problem tackled in this project is the...

Redesigning social mechanisms in digital calendars to better support a flexible lifestyle

Though lifestyles have become increasingly more flexible in the past few decades with concepts like last-minute bookings and flex working, we still try to plan our lives with a rigid tool: the digital calendar. Calendar42 is a Dutch start-up that strives to re-invent the digital calendar and with that the way people plan their life. Having grown...

How to enable innovation consultancy firms influence on their clients strategic decision-making process

This master thesis provides a comprehensive study of the factors of actor's resistance to engage in the strategic decision-making process. These factors were studied through a qualitative analysis of six semi.structure interviews with consultants and consultancy clients. From these interviews a series of strategies for dealing with actors...

Analyzing the Evolution of WSDL Interfaces using Metrics

Recent studies have investigated the use of source code metrics to predict the change- and defect-proneness of source code. While the indicative power of these metrics was validated for several systems, it has not been tested on Service-Oriented Architectures (SOA). In particular, the SOA paradigm prescribes the development of systems through...

Maid. for housekeeping, handheld application to improve the workflow of hotel housekeeping

The master thesis shows an advice report on an initial idea for a handheld application as solution to improve the workflow of hotel housekeeping. The master thesis is written in assignment of a start-up hospitality consultancy firm. Within the report, an academic advice is constructed by assessing the idea on various criteria and the idea itself...

Telling the brand story: Taking potential consumers and retailers on tour

Online Platform For Ontour, a clothing brand situated in Eindhoven, an online platform has been designed. The platform acts as a pivot for the brand outings. It inhibits background information on the company’s context. The context consists of the surroundings, the products, the people and the company itself. Each of these pillars are elaborately...

Aspect-Oriented Built-in Testing for Services

Services are used a lot nowadays in order to deploy large scale systems that should never be shut down such as internet shops, online banking applications, and surveillance systems. Because services can be updated at any given time, testing is required during runtime by its clients to validate that the updated service still performs as required....

Redesign of the application process for switching between banks

Every day ING receives thousands of digital or hardcopy requests from their customers that need to be processed and answered. A lot of these forms are rejected for various reasons every day. This causes not only huge paper flows and high turnaround times, but unsatisfied customers as well. One of these incoming requests is a hardcopy form to...

Bringing the Library home

With overloaded bookshelves, CD racks and film collections containing items that you do not necessarily need to keep, but neither want to throw away, we can make other people happy. Everyone who participates in this project is asked to give away some of these books, CDs and DVDs, and will receive collections from others in return. You give these...

Positioning Dijkstra Lampen in the project market

For 85 years, Dijkstra Lampenfabriek BV has been a luminaire manufacturer that co-designs, develops and produces architectural luminaires using the name Dijkstra Lampen. For the last five years, the management of the company has focused on the professional market, the project market. Dijkstra Lampenfabriek B.V. wants to support the selection of...