Design of a reflective tool to integrate students’ context in Dutch language learning services (NLtraining use case)

Language is one of the most important factors that international citizens need to acquire when stablishing in a new country, it enables communication, widens opportunities in relation to academic and professional development (Geurts & Lubbers, 2017b), and provides a sense of belonging. Therefore, it is important to understand what enables...

Improving the hospitality of the UMC Utrecht

The aim of this graduation project is to improve the hospitality of the University Medical Centre of Utrecht (UMCU) by developing a product/service system that supports the patient in their personal needs within the entrance area of the hospital. The patient and their experiences are central in this project. The patients’ experience is shaped by...