Improving the wayfinding to the commercial services at Schiphol: Supporting passengers to explore the surroundings of the airport autonomously

This thesis has the goal to improve the commercial wayfinding at Schiphol. Commercial wayfinding entails tertiary wayfinding activities, which are not related to the travel process (shopping, eating/drinking, relaxing), whereas functional wayfinding gives information about passenger activities related to the airport process. Individuals can find...