Improving the wayfinding to the commercial services at Schiphol: Supporting passengers to explore the surroundings of the airport autonomously

This thesis has the goal to improve the commercial wayfinding at Schiphol. Commercial wayfinding entails tertiary wayfinding activities, which are not related to the travel process (shopping, eating/drinking, relaxing), whereas functional wayfinding gives information about passenger activities related to the airport process. Individuals can find...

Defining wayfinding design principles for the new Amsterdam Airport Schiphol pier & terminal, through conceptual design as a case study

A new pier and terminal at Amsterdam Schiphol Airport provides the opportunity for Schiphol Group to review aspects of design at the current terminal and innovate. One of these aspects is information & wayfinding (I&W). Wayfinding is closely related to the overall satisfaction of passengers at the airport, and therefore an essential part of...