Personalized Personality Virtual Agents: Assessing the impacts of virtual agent’s personality match on user’s trust, personal attachment, perceived risk and purchase intention in e-commerce

The ever-increasing competition has led firms to higher adoption rate of technology to drive business efficiency and operation. One of the disruptive technologies of this century is Artificial Intelligence (AI), with virtual agents as one of its application. To get the maximum value of virtual agents, businesses attempt to personalize their...

Artificial Intelligence in Customs Risk Management for e-Commerce: Design of a Web-crawling Architecture for the Dutch Customs Administration

The last decade saw the rise of e-commerce trade and the shift of the manufacturing industry to the emerging economies, China first of all. In this context, the European Customs Authorities experienced an explosion of small parcels coming from e-commerce websites, often from China, and faced difficulties to detect fiscal frauds and security...