Helping the helpers: Evaluating the impact of logistics consulting in the humanitarian sector

In recent years, logistics emerged as a key function in the humanitarian sector. Data show that humanitarian organizations spend a consistent amount of their budgets for logistics and supply chain-related activities. Although their supply chains present a potential for improvement, humanitarian organizations often lack the internal skills and...

Improving project monitoring in subcontracted production projects: The development and implementation of a functional control framework to support monitoring in subcontracted one of a kind production projects

This paper describes the development and implementation of a framework that localizes steady-state-monitoring in subcontracted mega-yacht-production processes. The control framework modelling this steady-state based on the Delft Systems Approach, strives for continuously improved project monitoring and is comprises subcontractor management- and...

A Maturity Model for Maintenance Departments of Public Organisations: An adaptation of the EFQM model

The growing awareness of delivering public services into more costumer-oriented minded triggers the public organisations to manage their assets professionally. Building assets are one of the resources owned by the public organisations that need to be maintained. Maintenance departments are part of the public body that have responsibilities to...

Embed trust in performance measurement of infrastructural alliance PPP-projects

Trust is a critical success factor for alliance PPP-projects, in which public and private parties closely collaborate to realize a construction project. In The Netherlands, there is an expected increase in PPP-projects, and the alliance arrangement seems to be an attractive form. Trust however, is an abstract and intangible concept, which is...

Managing the university campus: Towards a maturity model for campus management

The main function of university Institutions is to produce human capital and providing students and staff with a helpful environment that will enhance their learning, and becoming more creative. It is for institutions a challenging task to match demand with their assets. Resources have to be put for the right use to update the portfolio to...

A Framework for Measuring the Alignment between Business Models and Business Processes in Software Development Companies

Currently, there are plenty of tools and frameworks of measuring the strategic alignment of a company – the consistency between the corporate strategy and its business processes. However, no one has proposed a tool for measuring the alignment between a business model and business processes. This research project aims to fill this gap in the...

Merger integration performance measurement from a business and IT perspective.

Companies do a lot of mergers and acquisitions as part of their corporate strategy. This has been a trend for some time now. Another important trend is that companies use increasing amounts of IT in their business to accomplish different things. The complexity of integrating IT systems during an M&A is something that is often forgotten when...

Performance Measurement in the polder: Developing hybrid arrangements for stakeholder support in municipal subsidy awarding procedures

Trends of public accountability guide the introduction of performance measurement in municipal subsidy awarding of non-profit organizations in The Netherlands. Specific characteristics of this relation make that there are limitations on the application of existing performance measurement practices, which may cause a lack of essential stakeholder...