Human trustworthiness when collaborating with a friendly agent: Final paper

As technology advances, automated systems become more autonomous which leads to a higher interdependence between machine and human. Much research has been done about trust between humans and trust of humans regarding machines. An interesting question that remains is how the behavior of an agent influences human trustworthiness in a human-agent...

Creating an automation tool for customer journey experts at ING

ING wants to offer their customers the best experience possible. To achieve this goal, ING’s Customer Journey Experts (CJEs) constantly map and analyze the way customers use ING services in a Customer Journey Map. These maps however, are hard to share and collaborate on. ING needs an online tool in which they can, together with multiple people,...