Designing Opportunities for Dealing with Financial Debt: A User-Centered Design Approach

Uitvoeringsinstituut Werknemersverzekeringen (UWV) is a Dutch government organisation that assists Dutch citizens who are unemployed or unable to work by finding employment and by providing benefits. <br/><br/>For various reasons, it can happen that a client is overpaid and needs to repay the excess amount to UWV. If the excess amount cannot...

Exploring an omni-channel service proposition in music event ticketing: at CM.com

CM.com is a conversational commerce company specialised in offering solutions in CPaas (Communication Platforms as a service). One of the industries to which they point their ‘software as a service’ is music event ticketing. With their General Admission (GA) Ticketing product, CM provides event organizers with a platform to set-up their ticket...

An Interactive & Hands-free Instruction-based Cooking Experience

Cooking is an essential part of most people’s day-to-day lives. It is a dynamic activity that involves multitasking, timing of tasks, and flexibility. However, the available instruction methods for cooks who wish to follow recipes are quite rigid and linear. This project aims to create a design solution that provides instructions in a way that...

A durable in-car interface design for future Lightyear models: A user-centered approach in avoiding obsolescence of the in-car experience


<i>A significant problem within the automotive industry and for in-car interfaces in general, is the fact that the in-car user experience becomes obsolete at a much faster pace over time compared to the potential lifespan of the car itself. Moreover, there is also a societal future need for long lasting products in order to have a positive...

Changing perspective in the transition from Youth Care to WMO: Reimagining the role of the municipal public service to improve the perspective of young adults who are temporarily unable to study or work

This study is about young adults who cannot work or study due to mental health problems. When they turn 18, they have to wait for new care because of the transition from youth care to the adult social domain. This is why they are referred to as the W18 (waiteen) in this report.<br/><br/>Besides waiting time, this study outlines four other...

Accessible Data Mining for Agent-Based Simulation Models

Agent-based simulation models are rising in popularity recently due to their ability to model real-world problems in a wide range of domains. Inherent to these types of simulations is the fact that an enormous amount of data can be generated, which needs to be analysed in order to make the simulation useful. At the moment, the available tools to...

U-Filter: Bringing Experience Design to an IT consultancy firm

This report describes recommendations for a better implementation of Experience Design in an IT consultancy firm. The approach has been to design a tool called U-Filter that allows colleagues to check each other’s work for usability issues. The graduation company can best be described as both an IT Consultancy and a System Integrator. The...

Business Process Simulation by Management Consultants? Introduction of a new approach for business process modeling and simulation by management consultants

Business process simulation (BPS) provides the possibility to simulate and evaluate the dynamic behavior of business processes, without directly influencing or changing the processes. The main problem is that developing a simulation model is considered to be difficult, time-consuming and expensive. For management consulting companies, BPS could...