Performance measurement of public facilities in Thailand: A case study of Dhanarak Asset Development

This paper aims to present Key Performance Indicators (KPIs) that are used in public real estate management practice in Thailand, and to discuss similarities and dissimilarities between theory and practice. The findings from a single case study are compared with data from 55 other public organisations in Thailand. The case study has been...

Measuring the added value of workplace change. Comparison between Theory and Practice

Purpose: Worldwide organisations have introduced more flexibility in place, time and ways of working. In order to be able to define the added value of workplace change, a clear performance measurement system is needed to measure organisational performance in connection to real estate before and after the change. This paper compares various...

Impact of workplace change on satisfaction and productivity: A comparative analysis of case studies in Thailand and the Netherlands

This paper presents the findings from a case study in Thailand on the use and experience of a new working environment, five months after the organisation moved to a new office building. The purpose of this study is to collect new data about employee satisfaction and perceived productivity after a workplace change, to find out which aspects...