Designing for Positive Emotions: Issues and Emerging Research Directions

ABSTRACT Central to the present paper is the question of how designers can be supported to deliberately facilitate positive emotional experiences. Related to this, the paper provides an overview of the research on design for positive emotions, its issues, and opportunities for further investigations. The practical relevance of transcending the...

Anticipating Soft Problems with Consumer Electronic Products: How do soft problems interact with user characteristics and product properties?

Over the last decade consumer electronic product industries have been confronted with an increase in consumer complaints. Interestingly about half of the reasons for product return are based on so called ‘soft problems’, consumer complaints that cannot be traced back to technical problems. Probably this phenomenon results from technological...