Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks

Public administrations are increasingly relying on collaboration within inter-organizational networks to coordinate the development and provisioning of integrated digital public services. Collaboration strategies are necessary to focus collaborative efforts, align and prioritize goals, and leverage concrete results that advance integrated...

Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium

Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in...