Blockchain in Service Management and Service Research: Developing a Research Agenda and Managerial Implications

As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and...

Will Algorithms Blind People? The Effect of Explainable AI and Decision-Makers’ Experience on AI-supported Decision-Making in Government

Computational artificial intelligence (AI) algorithms are increasingly used to support decision making by governments. Yet algorithms often remain opaque to the decision makers and devoid of clear explanations for the decisions made. In this study, we used an experimental approach to compare decision making in three situations: humans making...

A Systematic Literature Study to Unravel Transparency Enabled by Open Government Data: The Window Theory

The opening of data has been credited for improving transparency and for providing a window on government functioning. Although this relationship is intuitively apparent, it is in fact complex and the mere opening of data might not actually yield transparency. In this paper, a comprehensive model of determinants that enable or impede...

Special Issue on Transparency and Open Data Policies: Guest Editors’ Introduction

Literature and policy reports suggest that open data can be used as a tool to enhance transparency. However, several researchers have challenged the idea that the release of government data will result in increased transparency and the idea that transparency automatically leads to more trust in the government. Moreover, transparency may have...