Measuring Passenger Travel Time Reliability using Smartcard Data

Service reliability is a key performance measure for transit agencies in increasing their service quality and thus ridership. Conventional reliability metrics are established based on vehicle movements and thus do not adequately reflect passenger’s experience. In the past few years, the growing availability of smart card data allows shifting the...

Measuring Passenger Travel Time Reliability Using Smart Card Data

Service reliability is a key performance measure for transit agencies in increasing their service quality and thus ridership. Conventional reliability metrics are established based on vehicle movements and thus do not adequately reflect passenger’s experience. In the past few years, the growing availability of smart card data allows shifting the...