How strategic design abilities address unmet value in service engagement strategies

Purpose – Engaging with customers and addressing unmet value have become increasingly challenging within multi-stakeholder environments of service innovation. Therefore, this paper aims to address this challenge by studying how strategic design abilities address unmet value in service engagement strategies. Design/methodology/approach – The...

How focus creates engagement in Primary Design and Technology Education: The effect of well-defined tasks and joint presentations on a class of nine to twelve years old pupils

During a Design and Technology class, engagement is both required to start creative hands-on work and a sign of pupil’s creative thinking. To find ways to achieve engagement, we can look to the Montessori tradition. Due to the fact that learning is regarded as feeding insight through experimenting, tasks have to offer pupils the opportunity to...

Citizen Engagement with Open Government Data: Lessons learned from Indonesia’s Presidential Election

Purpose: Citizen engagement is key to the success of many Open Government Data (OGD) initiatives. However, not much is known regarding how this type of engagement emerges. This study aims to investigate the necessary conditions for the emergence of citizen-led engagement with OGD and to identify which factors stimulate this type of engagement...

Designing disruption for social touch, in public spaces of merging realities: A multi-sensory model

Can a multi-sensory model of disruption be designed for shared social touch in public space of merging realities? This paper presents a multi-sensory model for disruption design for shared social touch experience in public space of merging realities. This model is based on analysis of three different artistic orchestrations performed in the...

Impact of activity-based workplaces on burnout and engagement dimensions

Purpose: This paper aims to explore, which characteristics of activity-based offices are related to the position of workers on the burnout – engagement continuum. Design/methodology/approach: Literature review and an online survey amongst knowledge workers in the Netherlands, which provided data of 184 respondents from 14 organisations. The...

Patient-Tailored Augmented Reality Games for Assessing Upper Extremity Motor Impairments in Parkinson’s Disease and Stroke

In clinical practice, upper extremity motor impairments are commonly assessed with disease-specific, subjectively scored and low-resolution rating scales that often do not consider the variations in tasks and environment that are essential aspects of daily life. Augmented reality (AR) systems with contactless tracking of the hand and upper body...

Serious Gaming in Augmented Reality using HMDs for Assessment of Upper Extremity Motor Dysfunctions: User Studies for Engagement and Usability

For a better understanding of how different disorders affect motor function, a uniform, standardized and objective evaluation is a desirable goal for the clinical community. We explore the potential of Augmented Reality (AR) combined with serious gaming and free hand tracking to facilitate objective, cost-effective and patient-friendly methods...

Product features and task effects on experienced richness, control and engagement in voicemail browsing

A recent focus is on creating engaging user experiences with digital products and services such as voicemail. This study aims to design towards increased levels of engagement in voicemail browsing by using the ‘Richness, Control and Engagement’ (RC & E) framework. This framework explains the levels of engagement in terms of the levels of...