“Who can I ask for help?”: Mechanisms behind digital inequality in public transport

Digitalisation in public transport has become pervasive over the past decade, especially in urban areas. While it benefits many, it also leaves some behind. Previous research shows that older adults, people with a lower education level, people with impairments and people with a migration background are more likely to be negatively impacted by...

Fostering an inclusive public transport system in the digital era: An interdisciplinary approach

As digitalisation is making its way into public transport (PT) services, policy approaches to ensure that such services remain inclusive are at best fragmented, at worst inexistant. This study pieces together existing initiatives and lessons learnt in the transport sector itself, and takes inspiration from other fields with a more mature...

An instance-based learning approach for evaluating the perception of ride-hailing waiting time variability

Understanding user's perception of service variability is essential to discern their overall perception of any type of (transport) service. We study the perception of waiting time variability for ride-hailing services. We carried out a stated preference survey in August 2021, yielding 936 valid responses. The respondents were faced with...

What is the market potential for on-demand services as a train station access mode?

On-demand mobility services (FLEX) are often proposed as a solution for the first/last mile problem. We study the potential of using FLEX to improve train station access by means of a three-step sequential stated preference survey. We compare FLEX with the bicycle, car and public transport for accessing two alternative train stations. We...

Potential of on-demand services for urban travel

On-demand mobility services are promising to revolutionise urban travel, but preliminary studies are showing they may actually increase total vehicle miles travelled, worsening road congestion in cities. In this study, we assess the demand for on-demand mobility services in urban areas, using a stated preference survey, to understand the...

Access denied? Digital inequality in transport services

Digitalisation in transport services offers many benefits for travellers. However, not everyone is willing or able to follow the new, more or less formal requirements digitalisation has brought along. Existing reviews on the intersection between Information and Communication Technologies (ICTs) and mobility cover a range of vantage points,...

Access denied: Digital inequality in transport services

On the influence of cost and time on the willingness to share a ride: A scenario analysis (PPT)

Simulation studies suggest that pooled on-demand services (also referred to as ridesplitting or shared ride-hailing/ridesourcing services) have the potential to bring large benefits to urban areas with little time loss for their users. However, the large majority of on-demand requests in existing services are for individual rides. In this study,...

Value of time and reliability for urban pooled on-demand services

The uptake of on-demand services is increasing rapidly all over the world. However, the market share of their pooled version (ridesharing, e.g., UberPOOL or LyftLine) is still low, despite its potential in addressing the mobility challenges that dense urban cities are facing. In this research, we analyse user preferences towards pooled on-demand...

What are the determinants of the willingness to share rides in pooled on-demand services?

Simulation studies suggest that pooled on-demand services (also referred to as Demand Responsive Transport, ridesharing, shared ride-hailing or shared ridesourcing services) have the potential to bring large benefits to urban areas while inducing limited time losses for their users. However, in reality, the large majority of users request...

Drivers and barriers in adopting Mobility as a Service (MaaS) – A latent class cluster analysis of attitudes

Mobility as a Service (MaaS) is expected to significantly change mobility patterns, yet it is still not clear who will embrace this new mobility paradigm and how MaaS will impact passengers’ transportation. In the paper, we identify factors relevant for MaaS adoption based on a survey comprised of over thousand respondents in the Netherlands....

Willingness to share rides in on-demand services for different market segments

The impact of on-demand urban transport services on traffic reduction will depend on the willingness to share (WTS) of individuals. However, the extent to which individuals are willing to share remains largely unknown. By means of a stated preference experiment, this study analyses the WTS of respondents by comparing their preferences towards...

Value of Reliability for the Waiting Stage, In-vehicle Stage and Transfer Stage of Demand Responsive Transport (DRT) Services

On-demand modes are playing an ever-increasing role in urban transportation. In<br/>particular, Demand Responsive Transit (DRT) (shared on-demand modes such as<br/>shared ride-hailing and microtransit) can complement scheduled public transport<br/>thanks to their collective nature. These services offer flexible and convenient<br/>mobility: they...

Will car users change their mobility patterns with Mobility as a Service (MaaS) and microtransit? – A latent class cluster analysis