Fast Drink: Mediating Empathy for Gig Workers

The digitization of services and global lock-downs have led an explosion of delivery services, which use gig-workers as delivery personnel. They can face apathy from both their employers and users of the service. Previous studies focused on mediating interactions between workers or workers and tasks. However, delivery presents the opportunity...

SIG on Data as Human-Centered Design Material

Designers and HCI researchers from industry and academia have been exploring the opportunities that emerge from incorporating behavioral data into the design process. For this, designers employ and combine data from multiple sources, multiple scales, and types to obtain valuable insights that inform and support design decisions. This combination...