An instance-based learning approach for evaluating the perception of ride-hailing waiting time variability

Understanding user's perception of service variability is essential to discern their overall perception of any type of (transport) service. We study the perception of waiting time variability for ride-hailing services. We carried out a stated preference survey in August 2021, yielding 936 valid responses. The respondents were faced with...

Quantifying travellers’ evaluation of waiting time uncertainty in public transport networks

Although waiting times are inherently uncertain in public transport networks, previous research has primarily studied route choice behaviour under risk. Since understanding such behaviour is important to correctly model network flows and gain better understanding of traveller satisfaction, we propose a method to assess travellers’ route...