Co-creating the future: Design practices and tools for effective customer co-creation

In this paper, we integrate literature on service-dominant logic (SDL) and innovation to examine the role of designers and their practices for collaborative resource innovation. More specifically, in taking a co-creation perspective we uncover a portfolio of practices that facilitate resource integration and innovation among companies and...

Once more, into the soup

In one of the earlier essays in this department, we discussed a number of acronyms all having to do with system design, and all having the form "x-centered design." The purpose of that essay was to demonstrate a broad framework within which to understand human-centered computing (HCC), and also to show the various convergences and divergences of...