ContextBot: Improving Response Consistency in Crowd-Powered Conversational Systems for Affective Support Tasks

Crowd-powered conversational systems (CPCS) solicit the wisdom of crowds to quickly respond to on-demand users' needs. The very factors that make this a viable solution - -such as the availability of diverse crowd workers on-demand - - also lead to great challenges. The ever-changing pool of online workers powering conversations with...

Software Bots in Software Engineering: Benefits and Challenges

Software bots are becoming increasingly popular in software engineering (SE). In this tutorial, we define what a bot is and present several examples. We also discuss the many benefits bots provide to the SE community, including helping in development tasks (such as pull request review and integration) and onboarding newcomers to a project....

Chatterbox: Conversational Interfaces for Microtask Crowdsourcing

Conversational interfaces can facilitate human-computer interactions. Whether or not conversational interfaces can improve worker experience and work quality in crowdsourcing marketplaces has remained unanswered. We investigate the suitability of text-based conversational interfaces for microtask crowdsourcing. We designed a rigorous...