Living labs for user empowerment and value delivery in social housing upgrading processes

Upgrading existing social housing (SH) requires user-centred participatory processes to promote values. Comparative case studies in Brazil, Germany, the Netherlands, and the UK are presented. Living Labs (LLs) were conducted for the delivery of user values and to promote an informed decision-making process. Tools and LL activities were tested to...

The healthcare design dilemma: perils of a technology-driven design process for medical products

This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the...

Dreaming of the Travelers’ Experience in 2040: Exploring Governance Strategies and Their Consequences for Personal Mobility Systems

The boundaries between collective and individual transport are fading. Current solutions for payment and planning of trips are suboptimal for journeys that span across individual, collective and shared transport modalities. The discussion around these innovations often tends towards public authorities needing to strengthen their integrating role...

Long-Term Goals or Immediate Desires?: Introducing a Toolset for Designing with Self-Control Dilemmas

This paper suggests that designers can frame user behaviour in terms of the conflicts between long-term goals and immediate desires (i.e. self-control dilemmas), and address these conflicts by facilitating the pursuit of long-term goals. A phenomenological study provided an understanding of self-control dilemmas and the strategies people use to...

EmotionPrism: A design tool that communicates 25 pleasurable human-product interactions

The range of positive emotions experienced in human-product interactions is multifarious. Differentiating positive emotions (e.g., joy, love, hope, and interest) and having an awareness of associated expressive interaction qualities (e.g., playful, careful, persistent and focused interaction) can support designers to influence users'...

Design for Well-Being: An Approach for Understanding Users' Lives in Design for Development

Many of the Design for Development outcomes which are unsuited to the users and their environment are based on poorly defined needs and preferences. Product designers are trained to take the user perspective into account, but they are not specifically trained to conduct ethnographic research. Thereby, they have limited time and resources to...

Development of a new product for unrestrained heart rate measurement in swimming: A user centered design approach

This paper reports the development of a new product for unrestrained heart rate measurement to provide feedback and target training efforts in professional swimming. While training is considered to be the key to becoming a top athlete, little is known about how to determine the right training course for individual athletes (Maase, 2009, ). In...