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Been, W.J.A. (author)Amsterdam Airport Schiphol, (“AAS”), owned by the Schiphol Group (“SG”), plays a key part in the hugely competitive airline industry. One of the primary goals of the Schiphol Group is to provide high service at a low cost. In recent years, Schiphol and the Dutch Government are cutting the relevant budgets with a view to make substantial savings...master thesis 2013