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Brush, Candida (author), Wraae, Birgitte (author), Nikou, S. (author)
Purpose: Despite the considerable increase in research on entrepreneurship education, few studies examine the role of entrepreneurship educators. Similarly, most frameworks from entrepreneurship education recognize the educator’s importance in facilitating instruction and assessment, but the factors influencing the educator role are not well...
journal article 2024
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Plugge, A.G. (author), Nikou, S. (author)
In this chapter we describe the second case study, which is a global operating employment agency. We first outline the context of the employment agency. Next, we describe how the agency established their Financial Shared Service Centre (FSSC). Then, the antecedents that are part of our research will be elaborated. As a final step, the analyses...
book chapter 2024
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Plugge, A.G. (author), Nikou, S. (author)
In this book, we introduced four objectives to explore which antecedents form a part of an enterprise orchestration capability that aims at integrating internal and external resources. We theoretically developed and empirically validated a business services portfolio model and its corresponding antecedents. More specifically, we demonstrated how...
book chapter 2024
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Plugge, A.G. (author), Nikou, S. (author)
Based on the empirical descriptive results of the four case studies, we relate our findings to the antecedents as described in Chap. 4. Our cross-case analysis comprises of four sections. First, we analyse the antecedents as used in our research model. In addition, we compare the cross-case findings with the outcomes of our fsQCA analysis in...
book chapter 2024
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Plugge, A.G. (author), Nikou, S. (author)
This chapter addresses the positioning of business services from three different perspectives. First, we describe the increasing demand and rise of business services and corresponding delivery modes. Second, we address the growth and position of global business services and their multi-nature. Next, we address GBS implementation challenges...
book chapter 2024
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Plugge, A.G. (author), Nikou, S. (author)
In this chapter we discuss a global construction and building enterprise. The context of the case company will be outlined, and then we describe how the company established their Financial Shared Service Centre (FSSC). At the end of this chapter, the antecedents that are part of the research will be explored and elaborated, and the analyses of...
book chapter 2024
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Plugge, A.G. (author), Nikou, S. (author)
This chapter describes the quantitative research that we conducted to examine the path relationships depicted in the conceptual research model (see Fig. 3.1). We employed Partial Least Squares Structural Equation Modelling (PLS-SEM) technique (Hair et al., 2016) to test the hypotheses and the relationships between the antecedents of business...
book chapter 2024
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Plugge, A.G. (author), Nikou, S. (author)
In the present chapter, our investigative focus shifts towards a nuanced exploration of the determinants shaping the orchestration of a business service portfolio by applying fuzzy-set Qualitative Comparative Analysis (fsQCA). This methodology is renowned for its capacity to elucidate complex causal configurations within complex systems. Our...
book chapter 2024
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Plugge, A.G. (author), Nikou, S. (author)
In this chapter, we describe the fourth case study, which is a global operating service provider specialised in financial services. We first sketch out the context of the service provider, and next, describe how they established the delivery of financial business services (FSSC). Then, we elaborate on the antecedents that are part of our...
book chapter 2024
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Nikou, S. (author), de Reuver, Mark (author), Mahboob Kanafi, Matin (author)
Purpose: Information and digital literacy have recently received much interest, and they are being viewed as critical strategic organisational resources and skills that employees need to obtain in order to function at their workplaces. Yet, the role of employees' literacy seems to be neglected in current literature. This paper aims to explore...
journal article 2022
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Plugge, Albert (author), Nikou, Shahrokh (author), Janssen, M.F.W.H.A. (author)
Purpose: Organizations nowadays require services supplied by shared service centers (SSCs) to achieve organizational responsiveness. Previous contributions focused on distinct qualitative-explorative factors for explaining successful SSC implementation but failed to consider the interdependencies and combined effects between factors. Design...
journal article 2022
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Plugge, A.G. (author), Nikou, S. (author)
To increase organizational responsiveness, firms nowadays seek various approaches in delivering global shared business services. Today, global operating firms apply a plural sourcing model that consists of both in-house and outsourced business services. As such, service governance is needed to manage interdependencies between vendors, both in...
conference paper 2021
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Latifi Rostami, S.M.A. (author), Nikou, Shahrokh (author), Bouwman, W.A.G.A. (author)
Although research has shown that business model innovation (BMI) can create a firm's competitive advantage and enhance its performance, many small and medium-sized enterprises (SMEs) fail to obtain the expected outcomes when innovating their business model. Business Model Innovation (BMI) leads to irreversible fundamental changes in key...
journal article 2021
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Pundziene, Asta (author), Nikou, S. (author), Bouwman, W.A.G.A. (author)
Purpose: Prior research has reported the indirect implications of firm's dynamic capabilities on their competitive firm performance. Our attention now turns to open innovation since it has been confirmed to be an influential factor contributing to the superior performance of technological firms. So far there has been little research on...
journal article 2021
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Plugge, A.G. (author), Nikou, S. (author), Bouwman, W.A.G.A. (author)
Purpose: Due to the convergence of rapid business developments and digitization challenges, service orientation is back on the research agenda as a concept to improve firms’ business services. Yet, little is known about the type of determinants that are relevant and to what degree they affect a firm’s service-oriented strategy. Design...
journal article 2020
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Lopez-Nicolas, Carolina (author), Nikou, Shahrokh (author), Molina-Castillo, Francisco Jose (author), Bouwman, W.A.G.A. (author)
Purpose: By drawing on various theoretical approaches and a gender perspective, this paper aims to examine business model (BM) experimentation as a step towards BM experimentation capabilities as an outcome and, as such, a key antecedent to firm performance. Design/methodology/approach: In this paper, using a unique data set of 444 European...
journal article 2020
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Bouwman, W.A.G.A. (author), Nikou, Shahrokh (author), de Reuver, Mark (author)
Digital transformation is requiring companies to rethink and innovate their business models (BMs). However, small- and medium-sized enterprises (SMEs)have scarce time and resources for experimenting with their BMs and implementing new strategies. This paper examines whether SMEs that undergo digital transformation perform better if they...
journal article 2019
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Athanasopoulou, A. (author), de Reuver, Mark (author), Nikou, Shahrokh (author), Bouwman, W.A.G.A. (author)
The automotive industry is experiencing a phase of rapid innovation, with emergent technologies underpinning the realisation of self-driving cars, increased use of data and data analytics, sensors to enable car components to connect to the Internet-of-Things and the use of alternative energy sources, such as electric vehicles. Such...
journal article 2019
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Nikou, Shahrokh (author), Agahari, W. (author), Keijzer-Broers, Wally (author), de Reuver, Mark (author)
Digital technologies, such as online healthcare portals, enable elderly people to live independently at home for a longer period of time. Independent living, in this context, refers to the freedom elderly people have to live their lives in ways that they find important. Borrowing from the capability approach (CA) framework from Nobel Prize...
journal article 2019
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Bouwman, W.A.G.A. (author), Nikou, Shahrokh (author), Molina-Castillo, Francisco Jose (author), de Reuver, Mark (author)
Purpose: This paper aims to explore how digital technologies have forced small- to medium-sized enterprises (SMEs) to reconsider and experiment with their business models (BMs) and how this contributes to their innovativeness and performance. Design/methodology/approach: An empirical study has been conducted on 338 European SMEs actively...
journal article 2018
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