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Heiskanen, E. (author), Feenstra, C.F.J. (author), Johnson, M. (author), Vadovics, E. (author)European energy policy aims to shift the European energy market toward an increased focus on energy services based on end-user needs. This requires a close understanding of the role of end-users and their needs and practices. Our paper is based on a EU FP7 project called CHANGING BEHAVIOUR and focuses on interaction between energy users and...conference paper 2010