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Jensen, P.A. (author), Sarasoja, A.L. (author), van der Voordt, D.J.M. (author), Coenen, C. (author)The purpose of this paper is to present lessons learnt from a 3 year collaborative research project on the added value of Facilities Management (FM) involving institutions in five European countries. The starting point was the so-called FM Value Map developed earlier by the leader of the research group. The project applied three basic...conference paper 2013