Designing for Positive Emotions: Issues and Emerging Research Directions

ABSTRACT Central to the present paper is the question of how designers can be supported to deliberately facilitate positive emotional experiences. Related to this, the paper provides an overview of the research on design for positive emotions, its issues, and opportunities for further investigations. The practical relevance of transcending the...

Design for Happiness Deck

To design for happiness sounds like a grand undertaking. Some might even say an overly ambitious one – but we disagree. We believe that explicitly focusing on customer happiness is an indispensable part of user-centred design and, ultimately, a reliable predictor of a design’s success.<br/><br/>As design researchers at the Delft Institute of...

EmotionPrism: A design tool that communicates 25 pleasurable human-product interactions

The range of positive emotions experienced in human-product interactions is multifarious. Differentiating positive emotions (e.g., joy, love, hope, and interest) and having an awareness of associated expressive interaction qualities (e.g., playful, careful, persistent and focused interaction) can support designers to influence users'...

When ‘Feeling Good’ is not Good Enough: Seven Key Opportunities for Emotional Granularity in Product Development

This paper reports a study that explored the usefulness of positive emotional granularity (PEG) in the product development process. PEG<br/>reflects the ability to interpret and represent the experience of positive emotions with precision and specificity. Interviews were conducted<br/>with twenty-five design professionals to understand their...

Developing Usage Guidelines for a Card-Based Design Tool: A Case of the Positive Emotional Granularity Cards

Background Card-based design tools have gained popularity as a means to communicate<br/>research insights and to make them usable in a design process. There are various examples of card<br/>tools and guidelines for developing a card set itself, yet there has been little research into how the<br/>usage of card tools can be systematically...

'Feeling good' unpacked: Developing design tools to facilitate a differentiated understanding of positive emotions

<p> The range of positive emotions experienced in human-product interactions is diverse, and understanding the differences and similarities between these positive emotions can support emotion-driven design. Yet, there is little knowledge about what kind of tool would be effective to leverage the differentiated nature of positive emotions in...

Positive Emotional Granularity Cards

People can experience at least 25 different positive emotions in response to a product or a service (Desmet, 2012). This card-set demonstrates that ‘feeling good’ in humanproduct interaction has many different shades. We believe that the ability to deliberately design for such nuanced positive experiences starts with the ability to<br/...

Nuances of emotions in product development: Seven key opportunities identified by design professionals

The mood street: Designing for nuanced positive emotions

This paper addresses how design activities can be supported to evoke nuanced positive emotions through a design case. The topic of nuances of positive emotions and values of differentiating positive emotions in a design process are discussed. The case follows appraisal approach, which implicates that the way people appraise an event determines...

Embodied Typology of Positive Emotions: The Development of a Tool to Facilitate Emotional Granularity in Design

This paper introduces a tool that has been developed to facilitate emotional granularity in design: ‘Embodied Typology of Positive Emotions’. Emotional granularity reflects individual differences in the ability to precisely represent and interpret one’s own and others’ emotional states, referring to distinct emotion words rather than merely to a...

Design for Interest: Exploratory Study on a Distinct Positive Emotion in Human-Product Interaction

This study explored the possibilities to design interactions that evoke user interest. On the basis of appraisal theory, it was predicted that interest is evoked by a combined appraisal of novelty complexity and coping potential. Because the role of novelty-complexity is well-documented (i.e. a product must be appraised as novel and/or complex...