“Who can I ask for help?”: Mechanisms behind digital inequality in public transport

Digitalisation in public transport has become pervasive over the past decade, especially in urban areas. While it benefits many, it also leaves some behind. Previous research shows that older adults, people with a lower education level, people with impairments and people with a migration background are more likely to be negatively impacted by...

Fostering an inclusive public transport system in the digital era: An interdisciplinary approach

As digitalisation is making its way into public transport (PT) services, policy approaches to ensure that such services remain inclusive are at best fragmented, at worst inexistant. This study pieces together existing initiatives and lessons learnt in the transport sector itself, and takes inspiration from other fields with a more mature...

Access denied? Digital inequality in transport services

Digitalisation in transport services offers many benefits for travellers. However, not everyone is willing or able to follow the new, more or less formal requirements digitalisation has brought along. Existing reviews on the intersection between Information and Communication Technologies (ICTs) and mobility cover a range of vantage points,...

Access denied: Digital inequality in transport services

Toegang geweigerd: Digitale ongelijkheid in het slimme mobiliteitstijdperk

Digitalisering verandert onze dagelijkse mobiliteit, via bijvoorbeeld chipkaarten, digitale reisinformatie en nieuwe mobiliteitsdiensten. Digitalisering in mobiliteitsdiensten (‘slimme mobiliteit’) biedt allerlei voordelen, zoals meer gepersonaliseerde informatie, meer reisopties en kostenbesparingen voor zowel leveranciers als gebruikers. Ook...