Citizen Engagement with Open Government Data: Lessons learned from Indonesia’s Presidential Election

Purpose: Citizen engagement is key to the success of many Open Government Data (OGD) initiatives. However, not much is known regarding how this type of engagement emerges. This study aims to investigate the necessary conditions for the emergence of citizen-led engagement with OGD and to identify which factors stimulate this type of engagement...

Citizens' perception about M-government services: Results from an exploratory survey

The development of mobile technology is facilitating the transformation in a way that governments deliver their services. Mobile government is one area that has received very little research, but it can have a tremendous impact on the way citizens engage with their government. This research analyses the data gathered from 81 respondents through...

Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling

Having its origin in public administration, trustworthiness is a significant concept in digital government research, influencing the relationships between citizens and governments. However, the interrelationships between the facets of trustworthiness are given inadequate attention. Therefore, the aim of this research was to develop a theory...