Searched for: contributor%3A%22Calabretta%2C+Giulia+%28mentor%29%22
(1 - 20 of 21)

Pages

List view
Grid view
document
Zepeda Aguilar, Gustavo (author)
A vision that aims to inspire a change in mindset for Experience Consulting This project presents a foresight exercise performed to uncover the future of Experience Consulting for the PwC Experience Center. The outcomes of the foresight exercise ask for a future that emphasizes our sense of humanity when designing experiences for humans. This...
master thesis 2020
document
Barnsteiner, Max (author)
Ortovox, a mountain sports brand, existing for almost 40 years, is undergoing a rapid change. Through substantial growth, the organization has been pushed into a new position. The niche market was given up for a place among the leading brands in the outdoor industry. The new situation results in fundamentally different market requirements and...
master thesis 2019
document
Filippi, Anna (author)
Technology is running faster than ever and, to keep up with its speed, businesses have been adopting design practices to turn the wealth of technology into value for customers. Companies are, therefore, renewing their identities and creating new business divisions to offer design capabilities to clients. Likewise, IBM iX is a department within...
master thesis 2019
document
Schouten, Cyril (author)
This thesis explores the topic of ‘embedding strategic value in blockchain development’ within the context of blockchain consultancy startup GoBlock. The result of this research was a process framework together with a workshop for validating a blockchain use case’s strength and potential.<br/><br/>In recent years, blockchain technology has...
master thesis 2019
document
Rutte, Willemijn (author)
Organisations need to go through continuous change in order to maintain a sustainable competitive advantage. This change is often expressed in a vision which should engage and involve all stakeholders. However, implementing change successfully turns out to be a challenge since two in three change processes stall. Ink Strategy is a visual...
master thesis 2019
document
Hermes, Nick (author)
If brands that operate in the digital context do not start building their own front-end AI enabled channels, they risk falling behind on competition (White, Addison &amp; Fritz, 2018). But as these (often traditional) organisations implement AI-systems in customer-facing practices, it slowly becomes the new front-office brand ambassadors of the...
master thesis 2019
document
Manrique, Sebastián (author)
This report explores the topic of ‘designing for trust in blockchain solutions’ as part of the technology’s adoption by clients of Cognizant. The result is a game that provides clients with a first insight into the new form of trust relationships that blockchain brings. <br/><br/>In recent years blockchain has gotten attention from public,...
master thesis 2018
document
Daanen, Emma (author)
Business is becoming increasingly competitive as companies aim to deliver superior product experiences to their customers. To establish innovative results and compete with smaller, more flexible companies, corporates look for new ways to organize themselves. In the light of these developments, design is moving beyond approach to improve...
master thesis 2018
document
Lenselink, Pieter (author)
This thesis explores what it takes to make innovation at ING’s PACE accelerator more effective. PACE is ING’s innovation methodology, combining design thinking, agile working and the lean start-up approach into one whole. Within ING’s corporate accelerator track PACE is used to develop disruptive value propositions.<br/><br/>Case-study research...
master thesis 2018
document
Wu, Jeannie (author)
Through the three diamond design approach, a research to enhance the customer experience using personalization for KLM’s onboard portal is identified. To do so, a framework that merges emotion-driven design and data-driven design models together to aid in building an emotional, intimate customer relationship is utilized. This framework has aided...
master thesis 2018
document
van der Goes, Feyo (author)
Startups are the possible corporates of the future and entrepreneurs are the millionaires of the future. To obtain these future corporates as a customer, ING wants to be there for them at the start. Therefore ING has set the goal to become “the startup bank of the Netherlands”. ING wants to offer startups more than a bank account; access to...
master thesis 2018
document
Arntz, Sarah (author)
In the course of 2018, the revised Payment Service Directive (PSD2) will become noticeable in people’s day to day use of digital financial services. The PSD2 requires banks to provide third parties access to users’ payment account information, if a user requests to do so. This enables both banks as third parties to bring users’ account...
master thesis 2018
document
Eigenraam, Tom (author)
In today’s volatile and disruptive business landscape, organizations experience intensified competition and an increased need to be more adaptive and dynamic in responding to change. In order to become more resilient, organizations need to shift from an efficiency focus to a learning focus. If everyone in an organization or ecosystem learns...
master thesis 2018
document
Vos, Gijs (author)
Some consultants within KPMG advisory feel like the services that KPMG advisory generates for its clients, could be improved. They see a potential solution within the application of design activities related to design paradigms such as user experience and customer experience. However several hurdles are experienced within the introduction of...
master thesis 2017
document
van Lieren, Anne (author)
Service organizations are struggling to understand and change behaviour since it is complex, dynamic, multidimensional and very often not considered to be rational. Human behaviour is a key component in services, as the interaction between a user and touchpoints determines the overall performance and value. Increasingly, service organizations...
master thesis 2017
document
Duinkerken, Lianne (author)
The project initiation originated from a challenge noticed by Deloitte. Deloitte noticed a mismatch between the degree and pace of innovation in data dashboards and the needs of the end-users of the dashboard. Deloitte creates digital dashboard to communicate all kind of data and information to their clients. They develop the dashboards along...
master thesis 2017
document
Portnoy, Joana (author)
Hand-n-Hand App is a Location-based activation that addresses shoppers' uncertainty feelings in the grocery shopping experience. It does so by enabling grocery shoppers partners to be in contact while being in the supermarket. When delivering this activation, CPG brands are using Location-based activations as an enabler tool that allows them to...
master thesis 2017
document
Butler, Delilah (author)
Companies often encounter the challenge of trying to define exactly what it is that they do, what service they offer and how. Studio Dumbar, a design agency specialising in visual identity design, offline and online, faces such a challenge with its “strategy” service, additionally wishing to make it more transferable and less exclusively linked...
master thesis 2017
document
Verhoef, Eva (author)
Essence of the research<br/>This research thesis was built on the idea that the city identity should be developed by the citizens when rebuilding a city after disaster. This idea stems from the intertwined triangle of government, business, and society, where the psychological needs of the citizens are most underestimated. The citizen-centred...
master thesis 2017
document
Risolo, Marcello (author)
The aviation industry is a fast moving and extremely competitive environment, where companies need to continuously invest in order to be at the forefront of innovation in the eyes of the customers, hence always delivering an excellent service. <br/>This graduation project was carried out at KLM, the Royal Dutch Airlines, in the department of the...
master thesis 2017
Searched for: contributor%3A%22Calabretta%2C+Giulia+%28mentor%29%22
(1 - 20 of 21)

Pages

List view
Grid view