Adaptive Governance for a Resilient Digital Society

Governments are confronted with all kinds of changes in their digital environment, such as pandemics, fake news, and security breaches. These changes come with many uncertainties and are hard to predict, whereas decisions need to be made quickly to avoid a negative impact. Adaptive governance embraces uncertainty and complexity by enabling...

Unraveling the Social-Technical Complexity of Dashboards for Transformation

The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal...