Winning Data: Designing and testing a game to change civil servants' attitudes towards open governmental data provision

Data is needed for a government to function, and civil servants generate data that can be opened. However, this data is not always publicly available. Governments open their data to meet societal needs to increase transparency, accountability, stimulate participation and innovation. The opening of governmental data can be seen as a source of...

Gaming Simulation and Human Factors in Complex Socio-Technical Systems: A Multi-Level Approach to Mental Models and Situation Awareness in Railway Traffic Control

The most dominant reason for the Dutch railways to innovate has been the expected increase in railway passengers and freight demand. To achieve this a large scale (re)design process of the railways as complex socio-technical system is needed. Since infrastructural expansion alone is not a sustainable option, solutions are also sought in...

Towards understanding and supporting complex decision-making by using game concepts: A case study of the Dutch railway sector

Decision-making on large infrastructural projects is complex. The complexity arises from the interdependencies within and between technical and social systems. The dynamic environment in which the decision-making takes place adds to this complexity. In this dissertation, we use game concepts to understand complex decision-making processes, and...

An inquiry into gaming simulations for decision making: From design to knowledge management

GAMING simulations (games) have been closely relatedwith systems, and particularly with systems characterised as being complex. There is a long history on the evolution of systems from simply technical and social, to socio-technical (STS) and all the way to complex (adaptive) systems (CAS). Within this ever-increasing complexity, an important...