eCommerce Platforms Evaluation Framework for Government

The international trade flow of e-commerce goods have reached unprecedented volumes. Ensuring undisrupted flow of cross-border eCommerce goods has become one of the top priorities for customs administrations around the world. Customs has a role in safeguarding public values such as safety and security, revenue collection, and stimulation of the...

Using Business Data in Customs Risk Management: Data Quality and Data Value Perspective

With the rise of data analytics use in government, government organizations are starting to explore the possibilities of using business data to create further public value. This process, however, is far from straightforward: key questions that governments need to address relate to the quality of this external data and the value it brings. In the...

A Digital Game to Learn About Open Data

The implementation of open data policies requires the efforts of many public employees across different levels of government, who may be unaware of the benefits and risks of open data. Serious games have demonstrated potential for training in a professional environment. For this research, a collaborative digital serious game about open data...

Understanding Actor Roles in Inter-organizational Digital Public Services

Different actor roles in inter-organizational digital public services are often neither understood nor acknowledged. This can result in challenges regarding the proper design and result in a lack of adoption of these services. In the literature, there exist various taxonomies outlining roles such as users, consumers or co-creators, although...

Bayesian-belief Networks for Supporting Decision-making of the Opening Data by the Customs

Open government data initiatives are part of the endeavor process of governments to show that they are accountable and transparent organizations. Opening more datasets to external data analytics providers or other government organizations holds the potential to help governments to improve their processes by promoting a better understanding and...

Collective Data Analytics Capability Building Processes: a Governance Model

Collective data analytics capability building offers opportunities for government organizations to develop capabilities that would be difficult to develop on their own. However, research on that topic is scarce and there is still a limited understanding of how collective data analytics capability building processes contribute to the value...

Aligning stakeholder interests, governance requirements and blockchain design in business and government information sharing

Governance requirements for systems supporting information sharing be-tween businesses and government organisations (B&G) are determined by a high variety of stakeholders with often conflicting interests. These conflict-ing interests can hamper the introduction and scaling-up of ICT-innovations that change their roles and authorities. We...

Towards Generic Business Models of Intermediaries in Data Collaboratives: From Gatekeeping to Data Control

Data has become a core asset, as well as a “management fashion”, of our time. It brings about unprecedented opportunities for data-driven decision making and innovation in various spheres of public life. This concerns data held by governments, as well as companies, academic institutions, non-profits, and citizens. In our study we investigate a...

Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in the Netherlands

The introduction of ICT is requiring public administrations to transform their organizations to take advantage of these technologies. Despite its significance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and...

Open Government Data Systems: Learning from a Public Utility Perspective

Previous research on Open Government Data (OGD) struggles with synthesising a holistic perspective of OGD systems. A perspective that has dealt with vast, complex systems is public utility. Public utilities are, for example, water supply networks and electric power grids. This study explores what we can learn from a public utility perspective...

Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium

Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in...

Generating Value from Government Data Using AI: An Exploratory Study

Open government data initiatives have gained popularity around the world. Artificial Intelligence (AI) has the potential to make better use of data. Combining the OGD and AI is crucial to generate more value from data. In this paper we investigate what kind of value was generated through AI and how. A context-input-process-output/outcome ...

Value of Big Data Analytics for Customs Supervision in e-Commerce

Big data and analytics have received a lot of attention in e-government research over the last decade and practitioners and researchers are looking into the transformative power of this technology to create for example competitive advantage, and increase transparency. Recent research points out that while parties are aware of the transformative...

Public Funding in Collective Innovations for Public–Private Activities

Whereas in market-driven situations the private parties have an interest in driving innovations towards implementation, in the case of public concerns, it is often the public concern that initiates the innovation process. The issue for the public funding agencies is then to stimulate idea generation and the process towards implementation and...